Privacy Policy

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Effective Date: February 1, 2025

At Miceli Glass, your privacy is a top priority. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit our website or use our services. By accessing our site or engaging with us, you agree to the practices described in this policy. We encourage you to review it thoroughly to understand how we handle your data.

Information We Collect

We categorize the information we collect into two groups: voluntarily provided and automatically collected information.

• Voluntarily provided information refers to the data you actively provide us when using our services, such as when submitting a form, registering an account, or signing up for a newsletter.
• Automatically collected information includes data sent by your device automatically when you access our website, such as your IP address, browser type, and device details.

Collected Data

When you interact with our website, we may collect standard data automatically provided by your browser. This can include:

• IP address
• Browser type/version
• Pages visited and duration on each page
• Time and date of visit
• Device and operating system details

In case of errors on the site, we may gather data regarding the nature of the issue, including technical information related to your device and the specific action that caused the error. While this data is generally not personally identifying, it can potentially be used to identify individuals when combined with other data.

Personal Information

In some cases, we will ask for personal details such as:

• Name
• Email address
• Social media profiles
• Date of birth
• Phone/mobile number
• Mailing address

We may request this information when you register, participate in promotions, or contact us directly.

How We Use Your Personal Information

We only collect personal information that is necessary to deliver the products and services you’ve requested. For instance, we need your address to provide delivery and service for your garage doors. We will use your information only for legitimate, lawful purposes related to your experience with Miceli Glass.

Data Collection and Usage

We may gather personal information when you:

• Register for an account
• Participate in surveys, contests, or promotions
• Sign up for email updates
• Use a   mobile device or web browser to access our content
• Contact us via email or social media

We may use your data for the following purposes:

• To provide core features and services
• To enhance and personalize your experience
• To process orders and deliver products/services
• For communication purposes
• For marketing, including sending promotional content about our products and      services
• For market research, business development, and site improvement
• To manage employment applications
• To maintain internal records
• For legal obligations and resolving disputes
• To ensure security and prevent fraud
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Security of Your Personal Information

We take commercially reasonable measures to protect your personal data from unauthorized access, loss, or theft. However, no electronic transmission or storage method is fully secure, and we cannot guarantee complete data security. You are responsible for maintaining the confidentiality of any passwords associated with your accounts.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. If we no longer need the data, we will delete it or anonymize it to ensure it cannot be used to identify you.

Children's Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect personal data from children in this age group.

Disclosure of Personal Information to Third Parties

We may share your personal information with:

• Parent, subsidiary, or affiliate companies
• Third-party service providers, including IT support, marketing, and payment processing
• Business partners and sponsors of promotions
• Law enforcement or legal authorities as required by law
• Professional advisors such as accountants and auditors

Mobile Privacy and Text Communications

Miceli Glass may use text messaging to send you appointment reminders, service updates, employment application notifications, or other important communications related to our services. By providing your mobile number, you consent to receiving such text messages from us.

These messages are intended to improve your experience and ensure timely updates related to your service requests or account. Standard message and data rates may apply depending on your mobile carrier.

Please note that any mobile opt-in data, such as your mobile phone number, will never be shared with third parties for marketing or any other purposes outside of the specific communications outlined above. We are committed to keeping your information secure and using it solely for the purposes for which it was collected.

If you no longer wish to receive text messages from us, you can opt out at any time by replying "STOP" to any text you receive. You can also contact us directly to request removal from our text communication list.

Your Rights and Controlling Your Personal Information

You have the right to:

• Access, update, or delete your personal information
• Withdraw consent for direct marketing communications at any time
• Object to data processing for legitimate purposes

If you believe any data we hold is inaccurate, please contact us so we can update it.

Unsubscribe and Opt-Out

If you no longer wish to receive marketing emails or communications from us, you can unsubscribe by contacting us or following the opt-out link provided in any email you receive.

External Websites

Our website may contain links to third-party websites. We do not control the content or privacy practices of these external sites and are not responsible for their policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in business practices or legal requirements. We will post the updated policy on this page with a new effective date.

Tracking Preferences

Some browsers have a "Do Not Track" feature to inform websites you do not wish to have your activities tracked. Currently, we do not respond to "Do Not Track" signals but remain committed to lawful and fair data practices.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Miceli Glass 

298 Schneiders Crossing Rd NE

Dover, OH 44622 

(330) 343-7504